No refunds policy
Alabrish Technologies is a Software-as-a-Service (SaaS) platform. All fees, subscriptions, conversation credits, add-ons and one-time charges are strictly non-refundable. Refunds are not entertained under any circumstance, including but not limited to:
- Unused portion of a subscription period after cancellation.
- Unused or unspent conversation credits.
- Change of mind, business closure, change of vendor or platform migration.
- Account suspension or termination for breach of the Terms of Service or Acceptable Use Policy.
- Delays attributable to third parties (including Meta / WhatsApp), regulatory bodies or your own infrastructure.
Service credits
Enterprise customers with a signed order form may be eligible for service credits (not cash refunds) when uptime falls below the agreed SLA. Credits are applied to a future invoice and are the sole and exclusive remedy.
Billing disputes
If you believe an invoice contains a billing error, you must notify us in writing within seven (7) days of the invoice date at billing@alabrish.tech with full details. Disputes raised after this window will not be considered.
Chargebacks
Initiating a chargeback without first raising a dispute through the process above will result in immediate account suspension and may be treated as a breach of the Terms of Service. Reasonable recovery and administrative costs may be charged.
Resolution timeline
We aim to investigate and respond to billing disputes within ten (10) business days. Any approved adjustment will be issued as a service credit only.
Contact
Billing & disputes: billing@alabrish.tech.