Question 1

How long does onboarding take?

Accepted Answer

Most accounts go live within 24–48 hours after you submit business verification documents.

Question 2

Do I need an existing WhatsApp number?

Accepted Answer

No — you can use a fresh number or migrate your existing landline or mobile, subject to Meta rules.

Question 3

Are bulk broadcasts allowed?

Accepted Answer

Yes, as long as recipients have opted in and the message uses an approved template. We enforce this for you.

Question 4

Can I get the green tick (verified badge)?

Accepted Answer

Yes. We submit and defend the application as part of our onboarding service.

Question 5

What languages and regions are supported?

Accepted Answer

All WhatsApp-supported languages and 180+ countries.

Question 6

Do you offer refunds?

Accepted Answer

No. As a SaaS platform, subscription fees and consumed conversation credits are non-refundable. See our Refund Policy for full details.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. You'll retain access through the end of your paid billing period. No refunds on remaining time.

Question 8

Do you offer enterprise SLAs?

Accepted Answer

Yes — 99.99% uptime SLA, dedicated CSM and regional data residency available on the Enterprise plan.

Questions, answered

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