About the team
Join a 14-person global support pod running follow-the-sun coverage. You will own customer happiness end-to-end and shape our knowledge base.
What you'll do
- Own L1/L2 tickets across chat, email and phone
- Hit SLA: <5 min first response, <4 hr resolution
- Reproduce bugs and escalate to engineering
- Author help-center articles and Loom walkthroughs
What we're looking for
- 2+ years SaaS support
- Strong written English, calm under pressure
- Comfortable with rotational 24×7 shifts
Nice to have
- + Familiarity with Postman and webhooks
- + Spoken Arabic or French is a plus
Perks & benefits
- Shift allowance + cab drop after 9pm
- Quarterly wellness stipend
- Clear path to Customer Success Manager
Hiring process
- 1
Application review
We read every application within 5 business days.
- 2
Intro call (30 min)
A quick chat with our recruiter to align on the role.
- 3
Craft interview
1–2 deep-dive rounds with your would-be teammates.
- 4
Founder chat
Meet a founder, ask anything, get an offer in 48 hours.